Help Center
Rize Support
Need help? Email us at support@rize.io. We typically respond within one business day, Monday–Friday, 9am–5pm ET.
Send a support request
Fill out the form below and we'll get back to you within one business day.
Contact details
support@rize.io — for account, billing, or technical questions.
Discord
Chat with the team and other Rize users in real time.
User Guide
Browse setup steps, feature overviews, and troubleshooting.
Support hours
Monday–Friday, 9am–5pm ET
First-response SLA
One business day
Support FAQ
How do I contact Rize support?
Email support@rize.io or send the form on this page. Both reach the same team. The user guide at docs.rize.io and the Rize Discord community are available at any hour if you would rather not wait for a reply.
What are Rize support hours?
Support is staffed Monday through Friday, 9am to 5pm Eastern Time. Messages sent outside those hours are answered on the next business day.
How quickly will I get a response from Rize support?
Within one business day. Most questions are answered the same business day. Anything that needs engineering investigation gets an acknowledgement within one business day and updates until it is resolved.
Where can I find Rize documentation and setup guides?
At docs.rize.io, which covers installing the desktop app, automatic tracking, projects and clients, reporting, integrations, and the API.
How do I report a bug or request a feature in Rize?
Email support@rize.io. For bugs, include what you expected, what happened instead, your app version, and your operating system, which is usually enough for us to reproduce it without a second round of questions.