Rize Privacy Policy

Effective Date: September 11, 2020

We recognize that your privacy is very important. This privacy policy covers Rize’s policies on the collection, use, and disclosure of your information when you access rize.io and/or Rize’s related mobile applications (collectively the “Platform”) or anytime you interact with Rize.

Each time you use the Platform, you consent to the collection, use and storage of the collected information as described in this Privacy Policy. Please read it carefully and contact us at info@rize.io if you have any questions.

  1. What Information Does Rize Collect on the Platform?
  2. Account Holder and Authorized Users: In establishing an account, Subscribers must provide their first and last name, work-related email and create a password. In addition, Subscriber may designate Authorized Users to send and receive communications through the Services. Emails are utilized for the purposes of confirming account and authorized user access and to provide Services-related communications. Your email may also be used to (i) communicate material changes to our Terms of Service and Privacy Policy; and/or (ii) help us maintain and improve Services offered. Payment information (name, address, credit card information) is collected upon the purchase of a Subscription by the Subscriber.

    Cookies: Rize utilizes cookie technology to gather information on Internet use in order to serve you more effectively. Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and transferred to your device. Rize may utilize various tracking pixel services. Such third party services may use cookies, web beacons, and similar technologies to collect or receive information from your website and elsewhere on the internet and use that information to provide third party measurement services and targeted ads. You can set your browser to remove or reject cookies; however some Platform features or Services may not work properly without cookies.

    How You Can Control Advertising Cookies: You can manage cookies used for online advertising via the consumer choice tools created under self-regulation programs, such as the US-based aboutads.info choices page or the EU-based Your Online Choices.

  3. Is Information Collected by or Disclosed to Third Parties?
  4. Rize does not sell the data collected through your use of the Platform with any third party. Information is collected to facilitate the Services offered or for internal analysis relating to product improvements. Information collected is shared with the following third parties to facilitate provision of the Services on the Platform as follows:

    Email Processing. Rize utilizes Postmark for its email delivery services, including, inbound processing, notifications and metrics for email open, bounce and delivery events, etc. Information is collected and utilized in accordance with Postmark's Privacy Policy.

    Natural Language Processing. Rize utilizes Amazon Comprehend for customer text analysis, intelligent document search and content personalization. Information is collected and utilized in accordance with Amazon Web Services’ Privacy Policy.

    Website Performance Monitoring. Rize utilizes New Relic to measure and monitor the performance of its application and infrastructure.Information is collected and utilized in accordance with New Relic's Privacy Policy.

    Error Tracking. Rize utilizes Rollbar for real-time error tracking and crash reports. Information is collected and utilized in accordance with Rollbar’s Privacy Policy.

    Subscriber Communications. Rize utilizes Mailchimp to assist in customizing its newsletters, customer communications and other marketing campaigns to its Subscribers. Subscribers should review Mailchimp's Privacy Policy for more information about their data collection and use practices.

    Analytics. Amplitude collects non-personally identifiable information regarding the behavior and usage patterns of users of the Platform in accordance with Amplitude's Privacy Policy.

    Analytics. Segment collects non-personally identifiable information regarding the behavior and usage patterns of users of the Platform in accordance with Amplitude's Privacy Policy.

    Credit or Debit Card Information. Rize does not itself store debit or credit card information on its servers. We work with a third party payment processor, Stripe, to manage and process payments in order to guarantee the security of your information. You should review Stripe's Privacy Policy before using the Platform and use available controls and settings on your device to reflect your preferences.

    Other Potential Third-Party Disclosures. Information may also be disclosed to third parties (1) as required by law, such as to comply with a subpoena, or similar legal process; (2) when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, or (3) if Rize is involved in a merger, acquisition, or sale of all or a portion of its assets.

    We will use commercially reasonable efforts to notify users (i) about law enforcement or court ordered requests for data unless otherwise prohibited by law, or (ii) if your personal information is to be disclosed or transferred and/or becomes subject to a different privacy policy.

  5. How Does Rize Comply with the Children’s Online Privacy Protection Act?
  6. Only persons age 18 or older are authorized to create a Rize account. We do not knowingly collect information from children under the age of 13 without parental consent. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at info@rize.io. We will delete such information from our files within a reasonable time.

  7. How Long Does Rize Retain Information Collected?
  8. Rize will retain Subscriber data for a commercially reasonable time and as we deem necessary to provide our Services to our users. If you would like us to delete your registered account information, please contact us at info@rize.io and we will respond in a reasonable time.

  9. What is Rize’s Security Policy?
  10. We have implemented reasonable administrative, technical and physical security measures to protect your personal information against unauthorized access, destruction or alteration in accordance with industry best practices. However, although we endeavor to provide reasonable security for information we process and maintain, no security system can ever be 100% secure.

    Rize utilizes only PCI-DSS compliant third party payment processors to ensure the security of your personal information. Users should review Stripe’s Security Policy for more information on their security practices.

  11. How Does Rize Respond to “Do Not Track” Signals?
  12. “Do Not Track” is a feature enabled on some browsers that sends a signal to request that a web application disable its tracking or cross-Platform user tracking. At present, Rize does not respond to or alter its practices when a Do Not Track signal is received.

  13. How Will I Be Notified of Changes to Your Privacy Policy?
  14. If Rize makes material changes to its Privacy Policy, it will notify you either by: (i) changing the Effective Date at the top of the Privacy Policy, (ii) sending an email to its account holders, and/or (iii) adding a statement to the Platform.

    You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.

  15. Contact Us
  16. If you have any questions regarding our data collection and use practices, please contact us via email at info@rize.io.