The questions teams actually ask
These come up in almost every demo. Reading them first means we can spend your call on your workflow instead of the basics.
Tracking & accuracy
- Do I still have to start and stop timers?
- No. Rize tracks apps, websites, and documents in the background and builds your time entries from that activity. There is no clock in or clock out step, which is what removes the daily admin of chasing people who forgot to start a timer.
- How long does it take before the AI tags time accurately?
- Plan on reviewing entries for the first two to three weeks. Rize learns from your corrections plus the keywords and prompts you set per client, and auto-tags once it clears your confidence threshold. Teams that set client keywords on day one get usable tagging faster than teams that wait for the AI to infer everything.
- Does Rize track all my monitors at the same time?
- No. Rize records the active window only, so one moment maps to one activity. Two monitors do not produce two parallel time entries or double-counted hours.
- How does Rize handle meetings?
- Rize matches your calendar events against tracked sessions. Accuracy depends on what is in focus: if you are taking notes in another app while the call runs, the active window is that app and not the meeting, so review meeting entries during your first weeks and correct the ones that drifted.
- Can Rize tag time to the right project in our project management tool?
- Yes. Rize imports your clients and projects from the tools you already use, then tags tracked time against that list on its own. You are picking from your real project names rather than retyping them.
- What is the difference between a label and a task in Rize?
- A label describes the type of work: email, client meeting, video editing. A task is a project management item with an assignee and a due date, closer to what you would find in Asana or ClickUp. Labels only classify how time was spent, so they carry no assignee and no due date.
- How does Rize handle time I spend traveling or away from my computer?
- It does not capture that time on its own, because Rize reads the active window on your machine. You can add it by hand, and if you block travel on your calendar, Rize can use that event as a reference when tagging.
Privacy
- Does Rize take screenshots or record what I type?
- No. Rize does not capture screenshots, keystrokes, passwords, or the content inside your documents. It records which application or site was in focus and for how long. This is the difference between a productivity tool and a surveillance tool, and it is the reason teams get less pushback when rolling it out.
- What happens to time I spend on personal things during the day?
- It shows up as its own category, not as billable client work. You can see it, and you can leave it out of anything you invoice against. Nothing personal is hidden from you and nothing personal is billed to a client by accident.
Billing & exports
- Can I export time by client for monthly invoicing?
- Yes. Filter time entries by client, project, or label and export to CSV. Pro and Team plans add scheduled client reports in PDF and CSV, so the monthly billing pull becomes a recurring report instead of a manual export.
- We bill flat rate. Is there a reason to track time at all?
- Yes, to find the accounts that quietly lose money. Flat-rate work only shows its true margin when you know the hours behind it, and over-serviced clients are invisible until the time is on record. That is the number that tells you which retainers to reprice.
Teams & admin
- Can admins lock settings so the team cannot change them?
- Yes. The Team plan includes admin settings and permissions, so tracking rules, tags, and reporting stay consistent instead of drifting per person. Shared prompts keep AI tagging uniform across everyone rather than each person training their own.
- How many seats do we need, and what does a team cost?
- The Team plan is $29.99 per seat per month billed annually, with a two-seat minimum. It includes team dashboards, admin permissions, client and project profitability, and dedicated onboarding. Most teams pilot with two or three people before rolling out wider.
- What support do we get while rolling Rize out to a team?
- You get named people in your channel during onboarding, not only an account lead. On larger rollouts several of us stay reachable through that period, so questions get answered in minutes instead of the next day.
Setup & trial
- Is there a trial, and do I need a credit card?
- Every plan includes a free 7-day trial and no credit card is required to start. You can invite a teammate during the trial to see how tagging and reporting behave with more than one person's data.
- Does Rize work on mobile?
- Not yet. Rize is a desktop application for macOS and Windows, because desktop activity is where the billable work actually happens. If most of your team's day is on a phone, Rize is the wrong fit and we would rather tell you that now.
Still have a question?
Bring it to the demo. If you have not booked yet, pick a time that works for you.